Privacy Policy

Helio AI Privacy Policy

Helio AI ("Helio", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, services, and related products.

This Privacy Policy applies to:

  • Visitors of our website;
  • Customers using Helio AI recruitment software;
  • Recruiters, hiring managers, and authorized users of the platform;
  • Job candidates whose information is processed through the platform;
  • Prospective customers and individuals who contact us.

Where Helio processes personal information on behalf of its customers, Helio acts as a data processor/service provider. In those cases, the customer is responsible for determining the purpose and legal basis for processing candidate information.

1. Information We Collect

We may collect the following categories of personal information:

Account Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Login credentials

Recruitment Data

Information uploaded or entered by customers, including:

  • CVs and resumes
  • Cover letters
  • Employment history
  • Education information
  • Skills and qualifications
  • Candidate contact information
  • Interview notes
  • Application status and recruitment-related information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Log files
  • Usage analytics
  • Session data

2. How We Collect Information

We collect information:

  • Directly from users when they create accounts or use our services;
  • From customers who upload candidate information;
  • Through integrations with third-party recruitment platforms and job boards;
  • Through cookies and analytics technologies;
  • Through communications with our team.

3. How We Use Personal Information

We use personal information to:

  • Provide and operate our services;
  • Manage user accounts;
  • Process recruitment workflows;
  • Match candidates with job opportunities using AI-powered features;
  • Generate recruitment insights and analytics;
  • Send recruitment-related communications;
  • Provide customer support;
  • Improve platform performance and user experience;
  • Detect fraud, abuse, and security incidents;
  • Comply with legal obligations.

4. AI Processing

Helio provides AI-powered recruitment features, including candidate analysis, matching, document processing, and recruitment workflow automation.

These features may process information contained in resumes, job descriptions, and other recruitment-related content submitted by our customers.

Helio does not use customer recruitment data to train public foundation models unless explicitly agreed in writing.

5. Legal Basis for Processing

Where applicable under GDPR and similar laws, we process personal information based on:

  • Performance of a contract;
  • Legitimate business interests;
  • Compliance with legal obligations;
  • User consent where required.

6. Sharing and Disclosure

We do not sell personal information.

We may share information with:

  • Cloud infrastructure providers;
  • Email and communication service providers;
  • Analytics providers;
  • Customer support providers;
  • Job board and recruitment platform integrations;
  • Professional advisors;
  • Regulatory authorities when required by law.

All service providers are required to protect personal information and process it only for authorized purposes.

7. International Data Transfers

Helio may process or store information in countries outside the country where the data originated.

Where required by law, we implement appropriate safeguards, including contractual protections and other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services;
  • Fulfill contractual obligations;
  • Resolve disputes;
  • Meet legal, regulatory, tax, and accounting requirements.

Customers may request deletion of their data in accordance with applicable agreements and legal requirements.

9. Security

We implement technical and organizational measures designed to protect personal information, including:

  • Access controls and authentication mechanisms;
  • Encryption in transit and, where applicable, at rest;
  • Monitoring and logging;
  • Secure cloud infrastructure;
  • Role-based access controls;
  • Regular security reviews.

While we strive to protect information, no system can guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of information;
  • Restrict or object to processing;
  • Request portability of your information;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with a supervisory authority.

Requests may be submitted using the contact information below.

11. Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain platform functionality;
  • Improve user experience;
  • Analyze website traffic;
  • Measure platform performance.

Users may manage cookie preferences through browser settings where available.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.

13. Contact Us

If you have questions regarding this Privacy Policy or our data processing practices, please contact:

Helio AI

Email: hi@helio-ai.com

Website: https://helio-ai.com

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