A Modern Employer: Mariam’s Journey to TBC Insurance

"Landing the right job takes time, but sometimes the process is easier than you expect," says
Mariam Shanidze, now a Digital Support Specialist at TBC Insurance.

It took about a month to fill this role. "Among all the resumes we received, Mariam’s experience
was a perfect match for what we needed," recalls Keti Khitarishvili, People Care Manager.

Managing the hiring process with Helio made everything much smoother. "Updating candidate
statuses, sending interview invites, and giving feedback was so much easier," Keti says. "With
status updates and comments, I could quickly shortlist candidates and keep track of every step
without any hassle."

Helio helped speed up the entire process, saving time on both reviewing applications and
working with the selected candidate.

"I’d been looking for a job that would give me real experience but still fit with my university
schedule," Mariam shares. She found the job posting on a hiring website. "Filling out the
application was way easier than the old-school method of emailing my CV," she recalls.

"Now, I’m a Digital Support Specialist, helping insured customers through chat. I make sure they
get the right info on time and answer all their questions. The job is super interesting and keeps
me on my toes," Mariam says.

"The whole hiring process was a great experience. I always knew when my interviews were, and
they worked around my schedule. I also knew exactly what my role would be, and the whole
atmosphere was professional but also really welcoming."

"Hiring isn’t just about finding candidates—it’s about making the whole experience better for
them too," says Keti. "Helio made everything so much easier, and the results speak for
themselves."

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Keti Khitarishvili
Talent Acquisition Manager

Mariam Shanidze
Digital Support Specialist